Doll Clothing & Accessories Made Locally

Frequently Asked Questions Of


          Feel free to contact us with any additional questions. 

         1.   
What are the measurements for the dolls your clothes fit? 
            
2.    
Do you take phone orders? 
            
3.    
How can I track my order? 
            
4.    How do I know if the item I want is available? 
            
5.    How do I know you received my order?
            
6.    How do you ship?
            
7.    How long does it take to get my order?
            
8.    How much shipping will I pay?
            
9.    Do I have to pay sales tax?
           
10.    What type of payments do you accept?
           
11.    Is it safe to use my credit card? 
           
12.    What is your return policy?
           
13.    What is your privacy policy? 

 

 

        1.  What are the measurements for the dolls your clothes fit? 
                 18 Inch Doll Measurements:
                
Height: 18”
                
Legs (crotch to floor): 7”
                
Waist: 11”
                
Shoulder to wrist: 5.5” 

                 15 Inch Doll Measurements:
                
Height: 15”
                
Legs (crotch to floor): 5.5”
                
Waist: 12”
                
Shoulder to wrist: 5”

                 23 Inch Doll Measurements:
                
Height: 23”
                
Legs (crotch to floor): 7.5”
                
Waist: 12”
                
Shoulder to wrist: 7”

                 Most of our bottoms (pants, skirts, etc.) have elastic in the back to accommodate a wider range of waist sizes.

                 Doll Foot Measurements
                
18” doll models – 2 5/8” long x 1 3/8” wide.
                
15” doll models – 2 ½” long x 1 ¾” wide.
                
23” doll models – 3 5/8” long x 1 5/8” wide.

                Almost all of the socks and shoes on this site fit either 18 inch or 15 inch or 23 inch size dolls. The items that fit one or the other say that
                they will only fit the 18 inch or 15 inch dolls in the description.

          2.  Do you take phone orders?
               
Y
es we do for credit card orders – call us in New Jersey at 201-690-6943. Your order will be taken manually and then later entered
                into the computer as a Money Order so that you will receive an email receipt and order number; that keeps our inventory up to date.

          3.  How can I track my order?
                We will email you a notice with a follow-up number once your item has been sent. Please make sure your email system accepts email
                 from us so we can send this information. If it was sent by Priority Mail, we will send a Delivery Confirmation number … that number
                 will tell you once your item is received in your town, if it was delivered or if an attempt to deliver was made. If it was sent by
                 Express Mail, the Tracking number will let you know exactly where your item is, when your item was received in you town, if it was
                 delivered or if an attempt to deliver was made.
                 If it was sent by FedEX Ground, the Tracking number will let you know exactly where your item is, when your item was received in your
                 town, if it was delivered or if an attempt to deliver was made. 

           4.  How do I know if the item I want is available?  
                 
If the item currently is not available an Out of Stock notice will appear … plus our inventory system will not take orders for
                  Out of Stock items.

            5.  How do I know you received my order?
                 
We will send a copy of your order with an order number to your email address. Please make sure that your system will accept emails 
                  from us.

            6.  How do you ship?
                 
Most orders are sent Priority Mail with a Delivery Confirmation number. Express orders are sent by Express Mail with a tracking number.
                 
Sorry but currently we do not handle international orders.

            7.  How long does it take to get my order?
                 
First we have to prepare and pack your order – some are simple and only take a day while others are more complicated and may take
                  several days. If you need it by a certain date, please let us know in the “Additional Instructions” section of your order. All in stock items
                  are shipped within 2 business days of receipt of order. You will be notified of any item that needs to be manufactured prior to shipping.
                  We ship Monday through Friday.
                 
Orders are not shipped the same day as received.
                  
Priority Mail takes about 3 days to get just about anywhere in the USA. Express Mail is sent the day after the order is received. It is 
                  usually delivered the following day (except Sunday) in major metropolitan areas. For other areas, it may take two days.
                 
FedEX Ground delivers within five business days to anywhere within the continental US. It takes five business days to deliver to the West
                  Coast from our location on the East Coast.

            8.  How much is shipping?
                 
Shipping charges are shown on your Shopping Basket and are based on the weight of your order. You can change from standard to
                  Express on your Shopping Basket page – just remember to click recalculate.

            9.  Do I have to pay sales tax?
                  
New Jersey residents pay a 7% sales tax.

           10.  What type of payments do you accept? 
                  
We accept Discover, MasterCard and Visa credit cards. You may also pay by PayPal or Money Order or by personal check *… you 
                   must still order online or the items you want may be sold out by the time your order reaches us – just select your payment option on the 
                   order form.
                   
*Check payments are held 5 business days to ensure bank clearance before items are mailed:
                  
EXCEPTION: Sorry, we are unable to accept checks during the month of December.

          11.  Is it safe to use my credit card?
                   
YES! Your transactions are VERY secure. Our Internet site is built with a system, which utilizes industry-standard security measures,
                    including SSL (Secure Sockets Layer). We are PCI compliant and have double the normal Encrypt Rate. All account information 
                    submitted to us is safely isolated from unauthorized Internet access.

           12.  What is your return policy? 
                    
We want our customers to be happy and strive to provide quality products at reasonable prices. If you are not satisfied with your 
                    purchase please call or email us for a “Return Authorization Number”.
                    
Our warehouse cannot accept any returned packages not having a “Return Authorization Number”.
                    
Shipping charges are not refundable. Returned merchandise must be received in its original condition. Include a copy of your invoice 
                    with your return plus directions for exchange or refund. A 15% re-stocking charge is applied.
                    
We suggest you use insured First Class mail, UPS or FedEX for your return.

          13.  What is your privacy policy?
                    
All information collected is for the purpose of completing orders to the customer. No information will be given to a third party under 
                    any circumstance. You may receive information about our specials but will always be given the opportunity to “opt out” of 
                    receiving these messages.

D&D Creations is not associated with Pleasant Company®, or any other doll or doll clothes company

RETURN POLICY       SHIPPING POLICY